Welcome to the Ricoh House With many years of experience of developing document solutions we understand how we can help you be more effective and address the top business priorities such as cost reduction and good user experience. In the Ricoh house, we will focus on a number of information-intensive business processes. You’ll travel through all the organisations departments – each with their own requirements for document processes. We’ll demonstrate how we can help you manage these more efficiently and cost effectively. Leaving you to focus on what you do best. Managed Document Services Total Green Office Solutions Mobile printing Outsourcing document processing Outsourcing document services Solutions Services Software Challenge The volumes of digital information that can be accessed continues to grow. By 2020, this digital information will have grown by a factor of 30¹. Documentation – digital and analogue – plays an important part in any organisation’s processes. With more than 80% of information sitting in paper documents, emails and contracts, this process can be responsible for between 5% and 15% of a company’s total costs. Keeping these costs under control is essential. Research shows that total spend on document governance in Europe exceeds an estimated €14 billion per year², but by working in partnership with Ricoh to help manage your input, throughput and output, you can reduce your costs. By following a five-step process that takes us from initial understanding to full-blown partnership, the result is a smarter, more efficient information workflow. ¹ The Digital Universe Decade – Are You Ready? May 2010. An IDC iView sponsored by EMC. ² The Ricoh Document Governance Index, conducted by Coleman Parkes Research (October 2009) Solution: Ricoh’s Managed Document Services ensures your employees get access to the right information at the right time in the right form. We do this by looking at how information travels through your business: Input Throughput Output Benefits: - Employees get access to the right information at the right time in the right form, no matter where they are. - A clearly defined methodology that delivers sustainable business improvement across organisations. A five step model is executed using proven project management and service management methodologies, resulting in long-term sustainable partnerships between Ricoh and its customers. 1. Understand: we want to understand what your business is going to achieve, both in the short term and long term. Then we measure and analyse how information arrives into your business, what happens to it inside the business and how it is used to deliver results. We’ll look at your input, throughput and output patterns and your key business document processes, giving you insights which you may not have thought possible. 2. Improve: we will provide a series of actionable solutions, addressing input, throughput and output as well as processes, sustainability and working practices. 3. Transform: we will implement your Managed Service by putting everything we have learnt about your business into practice. Full document and information lifecycles are addressed to make sure the right people in your business have the right information at the right time. And core business processes that cross departments, offices and even countries can be re-written to improve your competitive advantage. Naturally, we ensure security is kept at the forefront of any document process. 4. Govern: ongoing governance is essential to ensure the objectives we set are being achieved. We implement valuable management tools to give you a clear view at all times and the information you need to make decisions. Then, we look at service and support mechanisms to ensure maximum productivity and user satisfaction. 5. Optimise: As you know, nothing is ever static in business. So we help you build flexibility and scalability into your company so you can grow with your documents rather than being burdened by them. Supported by Project, Service and Change Management, as well as business partnerships. Environmental Sustainability Challenge There's no doubt that nowadays, reducing carbon emissions is a must for everyone, every day, everywhere. To have significant impact, such challenge requires a holistic approach including actively changing patterns of behaviour. Especially in an office environment, reducing carbon emissions means more than just switching off the lights when leaving the office. Solution Ricoh's unique Sustainability Optimisation service has been developed to help businesses make their document production more sustainable while lowering cost and upping performance. In five simple steps it lays out a complete path leading to a zero carbon footprint for document output. The service addresses the total environmental impact by streamlining the printer fleet and consolidating device functionalities. It helps reducing power consumption by applying innovative fusing technology for low temperature toner transfer while retaining maximum productivity with quick recovery time from energy-saving modes. It includes a special print driver that ensures reduction of paper and paper waste and it includes change management initiatives, e.g. optimising processes and user behaviour, improving overall user experience. Benefits: Savings that have a positive impact on customers' bottom line from day 1. Enhanced staff awareness of the responsible use of company resources. Full transparency regarding paper and electricity consumption as well as carbon emissions of the office equipment fleet and related costs. Optimised fleet with latest technology. Enhanced productivity and reduced downtime. Improved supplier management – transition from multiple vendors to one-stop shop for document output. Improved CSR image for customers, suppliers and other stakeholders by demonstrating that the organisation "walks the talk". Bespoke and ongoing customer advice based on evidence/insights generated from the audits.

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